Your request for refund for DCT7ED can't be processed at this time. A refund of unused flights if travel has not commenced. Both Ryanair and Virgin Atlantic were given a customer satisfaction score of just 13% in the survey. Virgin declined to say how many customers had been refunded so far – and admitted the company was now taking up to 120 days to process refunds. The worst airlines for refunds. See our ‘Flexible No Change Fees’ policy for more details. Your support powers our independent journalism, Agreement designed to help airline survive another 18 months of travel turmoil, Investors pump in funds, loans and deferrals alongside Branson’s £200m injection, Funds will be moved from Virgin Group as sector continues to be hammered by Covid-19, Airline sets ‘informal deadline’ of early July to finalise deal after slump in travel during coronavirus pandemic, Available for everyone, funded by readers. Please enable Cookies and reload the page. Subject to availability. Just under a third of customers who had a flight cancelled by the two airlines told Which? Virgin Atlantic will only refund you for the flights it has cancelled. In April Sir Richard Branson offered to mortgage his private Caribbean island to raise money to help his Virgin Group empire, as he pleaded with the UK government to step in and save his airline from collapse. Refunds keeping you updated - a message from Virgin Atlantic. Hello you. Virgin Atlantic Refund Action Group (Not Virgin Holidays) has 3,258 members. Virgin Atlantic has become the latest airline to leave a vapour trail of furious customers who are now being told they will have to wait up to four months to receive refunds for cancelled flights. PASSENGERS still waiting for cancelled holiday and flight refunds from Virgin Atlantic have been promised their cash by the end of October. Here, the 'clock' will start once an adviser has confirmed the refund request. Members who have earned companion rewards, Clubhouse access or upgrades through the Virgin Atlantic Reward and Reward+ Credit Card, or the Virgin Atlantic World Elite Mastercard will have the validity of the voucher extended by 12 months e.g. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to the flexible rebooking options. or. UK long-haul airline Virgin Atlantic is facing potential enforcement action over delays to customer refunds. Virgin Atlantic, which along with other airlines has been fighting for its survival as the pandemic forced all flights to be cancelled, told the Guardian that it is paying back about £20m a week in refunds. “Initially, we were only being offered vouchers but we stuck to our guns and insisted on a refund,” she said. In January 2020 we paid £1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. Following a Civil Aviation Authority (CAA) review released yesterday, the airline was found to be the worst for delayed refunds, with some taking up to 120 days to process. The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, … Nam fermentum, nulla luctus phareta vulputate, fells tellus mollis orci, sed rhoncus sapien nunc eget odio. UK Market News - In January 2020 we paid £1,163 to Virgin Atlantic for return flights for a July visit to see our grandchildren in Boston. The feeling is that the company has just sat on its customers’ money and waited until future bookings start coming in.”. A fraction more (84%) Virgin Atlantic passengers said they were dissatisfied. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Virgin Atlantic could be forced to pay a penalty to Britain’s Civil Aviation Authority, for not offering refunds to passengers holding tickets on cancelled flights. We are pleased to confirm that as planned and communicated to our customers, we are on track to clear the backlog of Virgin Atlantic refunds imminently and will return to normal refund timeframes this month. Last modified on Wed 1 Jul 2020 17.18 BST. This also means that the countdown to receiving the refund … (b) We will pay the refund in the same currency that was used to pay for the Ticket, unless we agree otherwise. Find our best fares on your next flights to the US and beyond, with a fantastic choice of food, drinks, award winning entertainment and onboard WiFi. How can we get a refund from Virgin Atlantic? Again, to process this, you will need to call a customer service advisor on +44 (0)344 874 7747. Re-book on a Virgin Atlantic flight to another destination. “Lots of others have been told the same but are still waiting three months later. Home News Virgin Atlantic Refunds keeping you updated - a message from Virgin Atlantic. Gold members who have earned a companion reward for renewing … We have boosted the size of the team handling refunds and these additional staff are receiving training. Cum sociis nnatoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. (d) We will refund any unused part of a Ticket in the event that a Passenger dies before completing the journey. If you have purchased a Virgin Australia ancillary product (for example, Economy X), your refund will be processed in accordance with the specific terms and conditions for that product. 11 June 2020; News ; Virgin Atlantic. Virgin Atlantic and Ryanair have both been rated the worst airlines out of the UK’s six major carriers when it comes to customer satisfaction over refunds. “We would like to reassure all customers that if they’ve eligibly requested a refund, it will be repaid in full and we are committed to completing each refund at the earliest opportunity.”. Virgin Atlantic – Refunds All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. Virgin Atlantic refund action group on Facebook. Ryanair and Virgin Atlantic have been rated the worst airlines for customer service by people who tried to get a refund after their flight was cancelled. Virgin Atlantic may face penalties from the U.K. Civil Aviation Authority, after the […] With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Then we were told it would be 60 days, but I am not holding my breath. Virgin Atlantic has refund request links in their emails so that customers can easily make the request. Eight in 10 (79%) Ryanair passengers surveyed said they were dissatisfied with the customer service they received while trying to get a refund. Ryanair, easyJet and British Airways initially bore the brunt of consumer ire, but Virgin Atlantic customers have this week accused the company of not processing refunds in order to prop up the company. if the voucher expires on 15 May 2020, the new expiry date will be 15 November 2020. • Virgin said: “Our customer centre and finance teams are working from home with limited infrastructure. Managed via your GDS, including calculating, processing and reporting directly Virgin. Entries or formats, please refer to you GDS Helpdesk, as stipulated by law the.! Is to use Privacy Pass you for the flights it has cancelled under a third of customers who a! 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